Do you have questions or need help solving technical issues?

Basic Troubleshooting

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Before contacting us, please verify the following:
  1. Is the power cable connected properly?
  2. If you have a similar or equal product to the one you are having troubles with, please test it to confirm if the technical problem persist.
  3. Have you consulted the user manual included with your product?
  4. If the trouble is related to a DVR / NVR, we invite you to please contact tech support for the latest firmware (update)