Remote Support

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If the answer to your questions is not available in the FAQ or in the Check List sections you can set up a technical support appointment

  1. Call us at (305) 231-6322 or e-mail us at to book a remote assistance appointment.
  2. Make sure to have the following ready before your appointment:
    • GESS® Product GESS® Product Model #
    • GESS® LAN DVR & PC connected to the same router
    • GESS® Network DVR Network Menu set to DHCP
    • GESS® Router Router Username & Password:
  3. Download our GESS® Technologies remote support software: